At CCT Sydney, we take great pride in delivering cakes that meet our quality, safety, and design standards.
To ensure the highest level of hygiene and protect our customers as well as our brand, please read our policy below.
Once your cake has been collected and has left our premises, we are unable to accept it back for hygiene and food-safety reasons.
This is due to strict food safety regulations and brand integrity guidelines.
We cannot accept a cake back for return, exchange or resale once it has left the store, even if it is brought back to us.
Nothing in this policy excludes, restricts or changes your rights under the Australian Consumer Law. Those consumer guarantees apply on top of anything written here, and they are not affected by the sections above.
If there's a genuine problem with your cake — it isn't of acceptable quality, or it's materially different from what we agreed — contact us within 24 hours of collection or delivery at hello@cctsydney.com with your order number and clear photos of the whole cake. We'll look into it properly and put things right where we should, which may mean a repair, replacement or refund depending on the issue. We can't assess a problem fairly once a cake has been cut, altered, decorated further or discarded, so please get in touch before that.
Contact us if you have any questions about our policies or need assistance with your order