Terms and Conditions for CCT Sydney
At CCT Sydney, every cake is handcrafted with love, care, and the highest level of professionalism. Because our cakes are custom-made, personalised, and prepared fresh for every customer, we follow a strict non-refundable policy.
We appreciate your understanding and support as a small business, and we kindly ask all customers to read the following terms before placing an order.
Once an order is confirmed and payment is made, we do not offer refunds, cancellations, or credits for any change of mind.
Each cake requires advance planning, ingredients, and preparation time, which begins long before collection.
We do our absolute best to create cakes that match your vision. However, as all designs are handmade, slight variations may occur.
Our decorator is a skilled professional and may make minimal adjustments when needed to ensure:
These small creative adjustments are part of the artistry of cake decorating and are not grounds for refunds or discounts.
All deposits and full payments made to secure an order are strictly non-refundable and non-transferable.
This includes situations such as:
Every payment contributes to ingredients, planning, labour, and booking your date in our schedule.
We kindly ask customers to inspect their cake at the time of collection. Once the cake leaves our store at Minto Mall, we cannot take responsibility for:
To keep your cake safe, our team is always happy to offer care advice at pickup.
By placing an order with CCT Sydney and making any payment (deposit or full), you acknowledge that you have read, understood, and agreed to all of our terms and conditions, including our non-refundable policy.
Contact us if you have any questions about our terms or need assistance with your order